Bennett & Clarke Story Policy

Customer Care

At Bennett & Clarke, our customers are our top priority. We are committed to offering high-quality, stylish, and affordable furniture that adds charm to your home. We pride ourselves on excellent customer service and communication, which allows us to build long-lasting, trust-based relationships. Your feedback is invaluable to us, whether positive or constructive. We always strive to improve our products and services based on your experiences. We believe in providing superior quality, competitive prices, and fast delivery times, ensuring that your home gets the furniture it deserves.

Sign-Up Offer

When you sign up for our newsletter, you will receive a £25 discount voucher for your purchase. To qualify, your total must be at least £250 in a single transaction. This voucher is valid for one-time use only and cannot be combined with other offers or promotions. Please note that this offer is subject to change or withdrawal without notice. By participating in this promotion, you agree to the terms and conditions outlined here.

Delivery Policy

We offer free delivery on all orders to the UK mainland, excluding Northern Ireland, offshore islands, and some parts of Scotland. Next-day delivery is available on many items via DHL, but this service does not apply to all products, especially heavy or oversized items. All deliveries are subject to stock availability. To confirm your delivery details, please contact our customer service team via live chat. Additional delivery charges will apply to the following postcodes: AB, CA, DD, DG, EH, FK, G, IV, KA, KW, KY, LD, LL, ML, PA, PH, PL, SA, SY, TD, TR, TQ. Orders from Europe will be subject to additional delivery charges.

Delivery Policy

We offer free delivery on all orders to the UK mainland, excluding Northern Ireland, offshore islands, and some parts of Scotland. Next-day delivery is available on many items via DHL, but this service does not apply to all products, especially heavy or oversized items. All deliveries are subject to stock availability. To confirm your delivery details, please contact our customer service team via live chat. Additional delivery charges will apply to the following postcodes: AB, CA, DD, DG, EH, FK, G, IV, KA, KW, KY, LD, LL, ML, PA, PH, PL, SA, SY, TD, TR, TQ. Orders from Europe will be subject to additional delivery charges.

Delivery Policy

We offer free delivery on all orders to the UK mainland, excluding Northern Ireland, offshore islands, and some parts of Scotland. Next-day delivery is available on many items via DHL, but this service does not apply to all products, especially heavy or oversized items. All deliveries are subject to stock availability. To confirm your delivery details, please contact our customer service team via live chat. Additional delivery charges will apply to the following postcodes: AB, CA, DD, DG, EH, FK, G, IV, KA, KW, KY, LD, LL, ML, PA, PH, PL, SA, SY, TD, TR, TQ. Orders from Europe will be subject to additional delivery charges.

Privacy Policy

Privacy & Safety

Collecting
Personal
Information

When you visit our site, we collect information about your device, how you interact with our site, and the necessary details to process your purchases. We may also gather additional information if you contact us for customer support. This information, which can uniquely identify you, is referred to as “Personal Information.” Below is more information on what we collect and why:  
    • Device Information: We collect details like your web browser version, IP address, time zone, and data about the pages you visit and how you interact with our site. This information helps us load the site accurately and perform analytics to optimize your experience.
 
    • Order Information: We collect your name, billing and shipping addresses, payment details, email, and phone number to process your orders, arrange shipping, and provide invoices and order confirmations. We also use this information to communicate with you and screen for potential risk or fraud.
 
  • Customer Support Information: We collect your name, email, and phone number when you reach out to us for support or for promotional purposes.

We share your Personal Information with service providers who help us deliver our services and fulfill contracts. For example, we use Shopify as our processor and may share information to comply with legal obligations or protect our rights.

Behavioral
Advertising

We use your Personal Information to offer targeted advertisements and marketing communications that may interest you. We work with partners like Google Analytics to understand how customers use our site. You can learn more about how Google uses your data here. If you prefer, you can opt out of Google Analytics here.

Using Personal
Information

We use your Personal Information to provide our services, process payments, ship and fulfill orders, and keep you informed about new products, services, and offers.

Lawful Basis &
Retention

Under the GDPR, if you reside in the EEA, we process your Personal Information under various lawful bases, including your consent, the performance of a contract, legal obligations, and legitimate interests. We retain your information as needed unless you request erasure. You have rights under GDPR, including objecting to processing based solely on automated decision-making.

Cookies

Cookies are small data files stored on your device when you visit our site. They enhance your browsing experience by remembering your preferences and tracking site usage. We use functional, performance, advertising, and social media cookies. Most cookies we use are persistent and expire between 30 minutes and two years. You can manage cookies through your browser settings, though blocking them may affect site functionality.

Do Not Track

We currently do not alter our data collection and usage practices when we detect “Do Not Track” signals from your browser, as there is no consistent industry understanding of how to respond to such signals.

Changes to the
Policy

Cookies are small data files stored on your device when you visit our site. They enhance your browsing experience by remembering your preferences and tracking site usage. We use functional, performance, advertising, and social media cookies. Most cookies we use are persistent and expire between 30 minutes and two years. You can manage cookies through your browser settings, though blocking them may affect site functionality.

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