Frequently Asked Questions
Welcome to our help section. We have put together answers to the most common questions about our handcrafted mango wood furniture and interior design services. We want your experience to be as smooth as possible, so if you cannot find what you are looking for below, feel free to use our AI assistant in the bottom right-hand corner of the page for instant support. If you prefer a human touch, you can also reach our team directly.
Do you offer free delivery? Yes. We provide free delivery across the UK mainland. For Northern Ireland, offshore islands, and certain Scottish regions (including postcodes AB, CA, DD, DG, EH, FK, G, IV, KA, KW, KY, LD, LL, ML, PA, PH, PL, SA, SY, TD, TR, and TQ), additional delivery fees apply.
How quickly will my furniture arrive? While we aim for an 8 to 12-week delivery timeframe, delays outside of our control can occur due to shipping freight disruptions, artisan workloads, and global conflicts. Any made-to-order pieces not currently in stock may take up to 16 weeks. Please get in touch to get a live update on your order.
Can I ship my furniture internationally? Currently, our website is dedicated to the UK market. However, our US and EU platforms are growing. If you are ordering from outside the UK, reach out to us directly, and we will check the availability of stock from our global warehouses.
What if I need to return an item? We want you to be completely happy with your purchase. If you have changed your mind, please let us know immediately; however, if production has already started, we will be unable to refund you. Please see our terms and conditions for further info. If your item is damaged, please let us know within 28 days of delivery. To help us process this as quickly as possible, send us a written claim with four photos of the item and four photos of the original packaging, including the label. Please keep everything in its original packaging.
How do I report damage? If an item arrives with transit damage, please provide photos of the affected area so we can resolve it immediately. For our flat-packed items, please inspect the components before assembly, as we cannot accept returns once the furniture has been built.
How are returns handled for Clearpay orders? If you purchased using Clearpay, start the return process with us. Once we receive and process your return, Clearpay will automatically adjust your balance or refund your payments.
What if my return is refused? We can only accept items that meet our return policy. If a return does not meet these standards, it may be sent back to you at your expense. Please always use a tracked service when returning items to ensure we receive them.
What is the difference between Type 1 and Type 2 bespoke furniture? Type 1 is all about personalization. We take our existing designs and tailor the finer details, like changing the hardware, wood finish, or fabric to suit your room. Type 2 is for when you have a specific vision. This is a full custom design process where we create something entirely new from your sketches or ideas.
Do you work on interior design projects? Absolutely. We have over a decade of experience helping interior designers, architects, and project managers furnish villas, hotels, and apartments. We provide cost-effective, sustainable furniture solutions that meet safety regulations and fit your specific budget.
How do I start a bespoke order? It begins with a conversation. Share your ideas via our bespoke form, including the dimensions, finish, and any inspiration images you have. We will handle the rest, from the initial sketches to the final delivery.
How do I look after my solid mango wood furniture? Solid wood is a natural, living material. To keep it at its best, avoid placing your furniture in direct sunlight or right next to a radiator, as this can cause the wood to expand or shrink. Dust regularly with a soft cloth. For a deeper clean, use a damp cloth (not soaking) or a wood-specific cleaner. Every six months, apply a little beeswax to the non-painted areas to nourish the timber.
How should I maintain my fabric chairs and sofas? Keep them looking fresh by gently vacuuming with an upholstery brush. If you have a spill, blot it immediately, do not rub with a clean, dry cloth. For tough stains, we recommend seeking a professional cleaner.
How do I care for my rugs? A simple suction vacuum is best for regular cleaning. If you notice a loose strand, just trim it with scissors rather than pulling. If you have a spill, blot it immediately with a paper towel.
For more information, please refer to our Aftercare Page.
Is my personal and payment information secure? Your privacy and security are paramount. We use industry-standard encryption to protect your data during checkout. We never store your full payment details, and we work exclusively with trusted payment partners to ensure your transaction is safe, secure, and seamless.
What is the Tree-a-Day Project? We believe in giving back to the earth. Through our Tree-a-Day Project, we partner with an international charity to plant a tree for every day of the year. Each of these trees absorbs over 25kg of CO2 annually, helping with land conservation and sustainable growth.
What is the environmental impact of your packaging? We are constantly working to reduce our footprint. Where possible, we use recyclable and sustainable packaging materials to protect your furniture during its journey. We encourage you to reuse or recycle our packaging once your new piece is safely in its place.
Do you have new customer discounts? We do. If you sign up for our newsletter, you will receive a £20 discount on your first order of £250 or more.
What if my furniture doesn't fit through my door? It is important to measure your entryway, hallways, and the space where the furniture will live before ordering. If you are worried about clearance for a large dining table or sideboard, please contact our team, we can provide detailed dimensions of the item to help you plan your delivery.
Do you offer an assembly service? Most of our pieces are supplied fully assembled, meaning you can enjoy your new furniture the moment it arrives. For larger or flat-packed items that require assembly, we provide clear instructions. If you need extra help or have questions during the build process, our team is just a live chat away.
Will there be variations in the colour or grain of my wood furniture? Yes, and that is what makes each piece beautiful. Because we use 100% solid mango and Sheesham wood, every item features unique grain patterns, knots, and tonal shifts. No two pieces are exactly alike, ensuring your furniture is as unique as your home.
How do I track my order? Once your order has been dispatched from our warehouse, you will receive a tracking link via email (DHL delivery tracking). This allows you to follow your delivery's progress right to your door. If you have any trouble with your tracking link, please contact us.
What payment methods do you accept? We offer a variety of secure payment methods to make your checkout easy. You can pay via all major credit and debit cards, as well as Clearpay for flexible installments.
What should I do if my order arrives damaged? While we take great care in packaging, accidents in transit can happen. If your item arrives with any damage, please keep all packaging and contact us within 24 hours of delivery. We will work with you to arrange a replacement, repair, or refund as quickly as possible.
Can I cancel my order? If you have a change of heart, please contact us immediately via live chat. If your order has not yet been processed for dispatch, we can cancel it for you. Once the item has left our warehouse, you will need to follow our standard returns process.
Do you offer a warranty on your furniture? I'm sorry, we don't offer a warranty on our products.
Why does stock availability fluctuate? All our furniture is handcrafted in India. Because we focus on sustainable, small-batch production rather than mass-manufacturing, our stock levels vary based on our artisanal shipments.
How long does it take if an item is currently out of stock? If an item is not in our UK warehouse, our standard lead time is 8–16 weeks. This allows time for your piece to be carefully crafted and transported to the UK.
Can lead times ever be longer than 16 weeks? While we always aim for our 8–16 week target, global shipping and logistics can occasionally face unforeseen delays. If your order is affected by a delay, we will proactively notify you with the most up-to-date estimate. We appreciate your patience in allowing our artisans the time needed to maintain our quality standards.
How do you source your timber? We prioritise the environment. Every piece of Leather & Down furniture is crafted from mango wood trees that have reached the end of their fruit-bearing cycle. We give this timber a second life, ensuring that nothing goes to waste and supporting the local Indian farmers who rely on these trees.
Are your manufacturing processes ethical? Yes. We believe in transparency and fair practice. We partner directly with artisan workshops in India that provide fair wages, safe working conditions, and respect for traditional craftsmanship, ensuring that your furniture is as kind to the people who make it as it is to the planet.
Why is "solid wood" better than veneer? Unlike mass-produced furniture that uses thin wood layers over particle board, our pieces are crafted from 100% solid mango or Sheesham wood. This provides superior durability, a more substantial feel, and the ability to repair or refinish the wood if it ever picks up a mark over the years.
What should I expect regarding the weight and sturdiness of the furniture? Our solid wood furniture is heavy and robust by design. Because we use dense, sustainable hardwoods, our tables and cabinets are built to remain stable and sturdy, offering a premium feel that thinner, cheaper furniture simply cannot replicate.
Do you offer room-of-choice delivery? For our smaller items, delivery is typically handled by DHL. Please be aware that DHL operates under their own standard terms and conditions, which generally cover delivery to the front door or a secure ground-level area; they are not typically contracted to perform room-of-choice services. For our larger, heavier furniture, we use specialist large-item couriers who can offer room-of-choice delivery. Please note that all delivery services are subject to safe and clear access. To ensure your furniture reaches its final destination without a hitch, please make sure hallways and doorways are clear of obstacles on the day.
What are the delivery terms for DHL? When your order is handled by DHL, please understand that they are a third-party logistics provider. Their delivery services are subject to their own specific terms and conditions, which can be found on their website by clicking here. As they are an independent carrier, their protocols regarding delivery attempts, signature requirements, and liability for transit are governed by their own policies rather than those of Leather & Down. We work closely with them to ensure your package is handled with care, but please be aware that we do not have direct control over their internal delivery operations.
How do I prepare for my furniture delivery? To ensure a smooth delivery, we recommend clearing a path from your entryway to your chosen room. Please ensure any delicate items, rugs, or breakables are tucked away or removed. If you have any specific access constraints, such as narrow staircases, limited turning space, or restricted parking, please let us know via live chat as soon as you receive your dispatch notification so we can help you plan accordingly.
Will my furniture's finish change over time? Natural wood is a living material. Over time, exposure to natural light may cause the wood to mellow slightly in tone, which only adds to its unique character. This is a sign of authentic, natural timber rather than a synthetic finish.
Can I use your furniture in a conservatory or sunroom? We generally advise against placing solid wood furniture in areas with extreme temperature fluctuations, such as unheated conservatories. Excessive humidity or direct, intense heat can cause natural timber to expand or contract. If you do place it there, ensure the room is well-ventilated and the furniture is shielded from direct, scorching sunlight.
Do you have an ambassador or referral program? We love seeing how you style your space. We are currently developing a community program for our loyal customers, keep an eye on our newsletter for exclusive invites, styling tips, and opportunities to share your home transformations with the Leather & Down community.
How can I stay updated on new collections and restocks? The best way to stay in the loop is to sign up for our newsletter at the bottom of our homepage. We use it to share early access to new collections, exclusive insights into our artisan workshops, and updates on incoming shipments from India.
Where can I leave a review for my furniture? We love hearing how our pieces look in your home. You can leave a review directly on the specific product page on our website, simply scroll down to the reviews section of the item you purchased. We also value feedback on Trustpilot and Google, where you can share your experience with our team.
Can I share photos of my new furniture with you? Absolutely. We love seeing our pieces in their new homes. Tag us in your posts or send your photos to our team. We may even feature your space on our social media or in our journal. Our Social Media links are on the footer of every page.
Do you have a showroom I can visit? We operate as an online-only boutique. This allows us to keep our overheads low and pass those savings directly to you, ensuring you get high-quality, handcrafted furniture at a more accessible price. We are open 24/7 on our website.
Can I add to an existing order? If your order has not yet been processed for dispatch, we can often add items. Please contact us via live chat as soon as possible so we can check the status of your shipment and update your order details.
Do you offer a trade-in or buy-back scheme? Currently, we do not offer a buy-back or trade-in scheme for our furniture. Our pieces are designed for longevity, and we encourage you to pass them on to friends or family if you decide to refresh your interior space.
Why am I unable to complete my checkout? If you experience issues during checkout, please ensure your browser is up to date and that you are not using a VPN, which can sometimes interfere with our payment gateways. If the issue persists, clear your browser cache or try a different payment method. Our live chat team can also assist in guiding you through a successful purchase.
Do you use my personal data for marketing? We value your privacy. We only use your data to process your orders, provide customer support, and send you information you have opted in to receive (such as our newsletter). We do not sell your personal information to third parties.
Can I send an order as a gift? Absolutely. If you are purchasing a gift, please ensure you enter the recipient’s address in the delivery field and your own in the billing field. If you would like us to include a note, please add a note when entering delivery information.
Do you offer gift cards? We do not currently offer gift cards. We focus on providing a curated selection of handcrafted pieces that are best chosen with a specific space in mind.
What if I need technical drawings or CAD files? For our bespoke and trade clients, we can provide technical dimensions or simplified diagrams upon request. If you are working with an architect or interior designer who requires specific sizing details, please contact us with the product reference.
Is my furniture delivered flat-packed? No. Most of our furniture is delivered fully assembled, ensuring the structural integrity and quality our artisans intended. For certain pieces, such as tables or sideboards, you may simply need to attach the legs upon delivery. We provide all the necessary hardware and clear instructions to make this process quick and straightforward.
Is it safe to pay online? Your security is our priority. We use industry-standard encryption and work only with trusted, verified payment partners. We do not store your full card details on our servers, ensuring your data remains protected throughout the checkout process.
Can I use multiple payment methods? At this stage, our checkout system is designed for one primary payment method per order, including all major cards and Clearpay. If you are coordinating a large project or a trade order that requires split payments, please reach out to us directly so we can arrange a bespoke invoice.
What if I have a question after my furniture arrives? We are with you for the long term. If you have questions about how to style your new piece, how to position it in your room, or how to manage the wood over the seasons, our team is always available via live chat to offer guidance.
How do I clean my furniture after a spill? For solid wood, act quickly. Blot—do not rub—the spill with a clean, dry cloth. For water or food stains, a slightly damp cloth can be used followed immediately by a dry one. If you are ever unsure about a specific mark, reach out to us with a photo, and we can advise on the best way to treat it without damaging the timber.
Why do you focus on "less is more"? We believe that a well-crafted piece of furniture should stand the test of time, both in style and construction. Our minimalist approach focuses on the raw beauty of the mango wood, ensuring your space remains timeless rather than dictated by temporary trends.
How can I work with Leather & Down? We are always looking for authentic partnerships. Whether you are an influencer, an interior designer, or a brand that shares our values of sustainability and minimalist design, please contact us via our website to start a conversation.
