Privacy & Cookie Policy
At Leather & Down, we value transparency in both our craftsmanship and data practices. This policy outlines how we handle your personal information when you browse, enquire, or purchase from our collections.
Last updated: June 2026
Information We Collect
We gather information in three main areas to keep our website running smoothly and to ensure your orders reach you without any hitch:
Website Navigation and Device Details: When you browse our site, we automatically collect standard details such as your browser version, IP address, time zone, and how you interact with our pages or search terms. This helps us ensure our website loads correctly and shows you relevant content.
Order Fulfilment: When you make a purchase, we collect necessary details, including your name, billing and shipping addresses, phone number, email, and payment details to process your payment securely, arrange delivery, and manage your invoices.
Customer Support and Enquiries: If you reach out with questions regarding our furniture or custom requests, we retain your name, email, or phone number to provide the best possible service.
Sharing Your Information
We do not sell your personal data. We only share your information with essential service providers who help us run our business and fulfil our promises, such as Shopify or shipping partners. On rare occasions, we may share information to comply with applicable laws, respond to a lawful legal request, or protect our rights.
Behavioural Advertising
To ensure marketing remains relevant, we may use your personal information to show targeted adverts. We use tools like Google Analytics to understand site interaction.
Google Analytics: You can prevent your data from being used by Google Analytics by installing the Google Analytics Opt-Out Browser Add-on.
Advertising Networks: You can also opt out of targeted advertising from many participating companies via the Network Advertising Initiative (NAI) Opt-Out Tool or the Digital Advertising Alliance (DAA) WebChoices Tool.
Your Rights and the Legal Basis (GDPR)
If you are browsing from the UK or the EEA, we process your personal data under the General Data Protection Regulation (GDPR). We only handle data when we have your clear consent, when necessary to fulfil a contract, to meet a legal obligation, or to support our legitimate business interests. While data is initially processed within Ireland, it may be securely transferred to system servers in Canada or the United States where necessary.
Data Retention
We keep your order information securely on file for our business records. If you would like us to delete this information, you can request this at any time by contacting our team.
Automated Decision-Making
We do not use fully automated systems that make decisions with a significant impact on you. Shopify uses limited automation purely for fraud prevention, which does not affect your everyday use of our store.
Policy Updates
We may update this policy from time to time to reflect changes in our operational setups or to comply with new legal and regulatory requirements.
How is my data kept safe?
We take your privacy seriously. We use secure, industry-standard platforms to process your information and only share it with essential service providers who help us run our business and fulfil your orders safely.
Do you use cookies on your website?
Yes, we use cookies to ensure our website functions correctly and to provide you with the best possible browsing experience. These help us remember your preferences and ensure our store works as intended. You can view full details in our Cookie Policy.
Can I opt out of marketing emails?
Yes. If you have opted in to receive updates about our furniture collections and promotions, you can unsubscribe at any time by clicking the "Unsubscribe" link at the bottom of any email we send, or by contacting our team directly here.
What information do you collect when I purchase?
We only collect the essential details needed to process your order, such as your name, shipping and billing addresses, phone number, email, and payment details. This information is used solely to process your payment and arrange the safe delivery of your furniture.
Do you sell my personal information?
No. We do not sell your personal data to any third parties. Your information is used only to manage your relationship with Leather & Down and to fulfil our promises to you.
How can I request for my data to be deleted?
You have the right to request the deletion of your personal data from our records. Please contact our team here, and we will assist you with your request.